2.2 Case Management ""The ability [of the client] to make choices is the cornerstone of client-centred service""; and ""Not all clients who require services and benefits from Veterans Affairs Canada require case management. If a benefit or service can be provided which meets the client's need without the requirement for ongoing follow-up and monitoring, then case management is not required. There are three basic rules to who should and should not receive client-centred case management: Rule #1 - Client-centred case management should not be offered to clients or caregivers who are fully capable of managing their own lives. Clients or caregivers who elect to be their own case manager need information, support and administrative assistance; however, they do not need us to manage their lives. Rule #2 - Related to Rule #1 - Client-centred case management should be offered but not forced upon anyone who does not want it. Rule #3 - Client-centred case management should be offered to clients who, for whatever reason, are not able to manage their own lives, either for a fixed or indeterminate period of time, and who both require and request assistance in order to make informed choices.""