VAC & Vet Ombudsman Contact

Updated: 16 Apr 2012

VAC General Contact Numbers

Governments' Directories

http://canadaonline.about.com/od/govtdirectories/Canadian_Government_Directories.htm

VAC Electronic Phone Directory

http://sage-geds.tpsgc-pwgsc.gc.ca/cgi-bin/direct500/eng/XEou%3dVAC-ACC%2co%3dGC%2cc%3dCA

General Inquiries

All questions or comments on your VAC services and benefits may be directed to the following toll-free number:

VAC Assistance Line: 1-800-268-7708

Canada:
1-866-522-2122 (English)
1-866-522-2022 (French)

US: 1-88-996-2242

UK/Ge/Fr/Be: 00-800-996-222421

Any other country: (613) 996-2242 (Collect)

VAC Treatment Authorization Centres

1-866-811-6060 (English)
1-866-812-5050 (French)

Telephone : 902-566-8796
Fax : 902-566-7371

VAC Treatment Authorization Centres: http://www.veterans.gc.ca/eng/pro_infoguide/siu#01\

VAC Web site

Web Site: www.vac-acc.gc.ca

E-mail: information@vac-acc.gc.ca Important Note: For security reasons, please do not send personal or confidential information, via e-mail. E-mails are not secure and can be observed by a third party while in transit.

Bureau of Pension Advocates (BPA)

1-877-228-2250

Head Office and Appeals Unit
P.O. Box 7700
Charlottetown, PE C1A 8M9

Addresses of Regional/District/BPA Offices

Veterans Review and Appeal Board (VRAB) Contacts

Telephone:

1-800-450-8006

If you reside outside Canada: 1-902-566-8835

Mailing Addresss:

161 Grafton Street
PO Box 9900
Charlottetown, Prince Edward Island

C1A 8V7, Canada

Website: http://www.vrab-tacra.gc.ca/

Members Effective: 29 Feb 2012 :

Chair Veterans Review and Appeal Board:
John.Larlee@vrab-tacra.gc.ca

Deputy Chair:

James.MacPhee@vrab-tacra.gc.ca

Members:

Jean-Paul.Arsenault@vrab-tacra.gc.ca

Wilfred.Arsenault@vrab-tacra.gc.ca

Richard.Bonin@vrab-tacra.gc.ca
Pierre.Champagne@vrab-tacra.gc.ca

Joanne.Cowan-McGuigan@vrab-tacra.gc.ca

Lise.Dionne@vrab-tacra.gc.ca

Edward.Giraldeau@vrab-tacra.gc.ca
Roger.Langille@vrab-tacra.gc.ca

Bernard.LeBlanc@vrab-tacra.gc.ca

Harold.Leduc@vrab-tacra.gc.ca

Fraser.Maher@vrab-tacra.gc.ca

John.Morrison@vrab-tacra.gc.ca

Dorothy.OKeefe@vrab-tacra.gc.ca

Brian.OKurley@vrab-tacra.gc.ca

Ellen.Riley@vrab-tacra.gc.ca

Bonita.Small@vrab-tacra.gc.ca

Malcolm.Stockton@vrab-tacra.gc.ca

Brent.Taylor@vrab-tacra.gc.ca

Angela.Vautour@vrab-tacra.gc.ca

Joan.Walsh@vrab-tacra.gc.ca

William.Watson@vrab-tacra.gc.ca

Richard.Woodfield@vrab-tacra.gc.ca

Other Inquiries

Client inquiries related to Canada Remembers, the Bureau of Pension Advocates, the Veterans Review and Appeal Board or other branches/units within the department will continue to use the existing toll-free numbers listed below:

Access to Information and Privacy (ATIP):

1-877-566-8609 (Toll-free)

If you reside in Charlottetown, PE: 1-902-566-8567

Access to Information and Privacy Office
Veterans Affairs Canada
PO Box 7700
Charlottetown, PE C1A 8M9

E-mail: atip-aiprp@vac-acc.gc.ca

Canada Remembers: 1-877-604-8489

Veterans' Week and Educational Resource Materials Inquiries: 1-877-604-8469

Federal Healthcare Partnership

Client inquiries related to the Federal Healthcare Partnership Web site, please send an e-mail to: mailto: FHP.PFSS@vac-acc.gc.ca

Funeral and Burial Information (Last Post Fund):

1-800-465-7113

Web Site: www.lastpostfund.ca

Veteran Ombudsman (OVO) Contact Numbers

Web Site: www.ombudsman-veterans.gc.ca

Calendar: Veterans Ombudsman Schedule of Events

Mailing Address:

Veterans Ombudsman
P.O. Box 18
Stn. "B"
Ottawa, ON
K1P 6C3

Toll-free telephone: 1-877-330-4343

Toll-free fax number: 1-888-566-7582

Outside of Canada, call collect: 902-626-2919

Email: info@ombudsman-veterans.gc.ca

Print Blank Complaints Form (PDF): https://secure.ombudsman-veterans.gc.ca/complaint-plainte/pdf.do?dispatch=ovo_bov_002_eng

Imprimez le formulaire de plainte (PDF): https://secure.ombudsman-veterans.gc.ca/complaint-plainte/pdf.do?dispatch=ovo_bov_002_fra

Other Important Phone Numbers Effective: 06 Mar 2012
The Centre - Ottawa	1 (800) 883-6094
CFMAP / VAC	1 (800) 268-7708
Integrated Personnel Service Centre	1 (902) 721-1031
VAC / Call Centre	1 (866) 522-2122 / 522-2222
Canadian Forces Pension	1 (800) 267-0325
Canada Pension Plan	1 (800) 277-9914
Canada Pension plan / Disability Benefits (CPPDB)	1 (800) 277-9914
SISIP	1 (800) 565-0701
Aids to Daily Living / VAC (Agent-Orange)	1 (709) 772-4901
MANAGER - Treatment Authorization Centre / VAC	1 (866) 522-2122
Bureau Pension Advocate / VAC	1 (877) 228-2250
Human Resources Development Canada / CPP Disability Benefits	1 (800) 277-9914
Pensions Canada / CDN Forces	1 (613) 995-9307 FAX: (866)719-4043
REVENUE CANADA	1 (800) 059-2250
CFPAF - LOANS / DND	1 (613) 760-3447
UNEMPLOYMENT INSURANCE	1 (902) 426-3858	Normal Benefits: 42 weeks Sick Benefits: 15 weeks
COMMUNITY SERVICES	1 (902) 424-5110	GRANTS / LOANS / HOME REPAIRS - 4% INTEREST
CANADIAN FORCES Medals & Decorations	1 (877) 741-8332
CAMPAIGN Medals Replacements	1 (800) 465-6890
AUTHORIZATION - BLUE CROSS	1 (888) 262-4033
Beech Wood Cemetery / NATIONAL CEMETERY	1 (613) 741-9530
NATIONAL ARCHIVES / OTTAWA	1 (866) 578-7777
PUBLIC SERVICE HEALTH CARD	1 (800) 267-6542
RECORD of BIRTH CERTIFICATE	1 (888) 242-2100
PAY OFFICE for Released Members	1 (800) 773-7705
SISIP / RARM - OTTAWA	1 (800) 267-6681 FAX: (613) 760-3429
MEDIC ALERT	1 (416) 696-0267 / Toll Free: 1 (613) 668-1507	VAC will pay up to $100.00 for this with a receipt.
Veterans Pins for years Served	1 (800) 443-0394
MEDICAL RECORDS	1 (866) 578-7777	Ff released less than 5 years contact your Base Hospital at loc of release. If more than 5 years have lapsed since release date, then contact NATIONAL ARCHIVES.