Learn how to connect with VAC from home | Apprenez comment
communiquer avec ACC de chez vous
VVi 08 Jul 2020
(Le français suit)
We are offering online
information sessions about My VAC Account. The focus of these
sessions will be on ways to connect with VAC from your home;
applying for benefits or services; setting up direct deposit; and
showing you all the resources available in My VAC Account. Plus
there will be an opportunity for you to ask questions.
Please share with anyone who
may be interested and the details are below:
Here are the details:
When: Wednesday, 22 July 2020
from 5-7 pm EDT (English session)
Thursday, 23 July 2020 from
5-7 pm EDT (French session)
Who: Sessions are open to all
What: My VAC Account is a
secure, authenticated web application that allows Veterans, CAF and
RCMP members to access VAC services from anywhere, and at any time.
Family members who are receiving benefits directly from VAC can also
sign up for My VAC Account.
How: To register for the
online webinar session:
Open the link
2. Enter your
name and email address.
confirmation email will be sent to you with a link to join the
session when it starts. A reminder email will be automatically sent
with the link prior to the date of the session.
Note: If you are joining with a smartphone or tablet you will need
to download the WebEx application.
If you need help joining the
On the left navigation bar of
the WebEx home page, click "Support"
Call 1-800-226-6338 or 613-941-9554
Please feel free to share this
with anyone who may be interested in joining. If you have any
questions, please send them to the My VAC Account team at
Stakeholder Engagement and
Anciens Combattants Canada
offrira des séances d’information en ligne sur Mon dossier ACC. Les
séances porteront sur les méthodes de communication avec ACC de chez
vous, la façon de soumettre des demandes de prestations ou de
services, et les ressources que l’on peut trouver dans Mon dossier
ACC. Vous aurez également la possibilité de poser des questions.
Veuillez transmettre ce message à toute personne qui pourrait
vouloir y participer.
Voici les détails des séances
Quand : Le mercredi 22
juillet 2020, de 17 h à 19 h HAE (en anglais)
Le jeudi 23 juillet 2020, de
17 h à 19 h HAE (en français)
Qui : Les séances sont
ouvertes à tous.
Quoi : Mon dossier ACC est une
application Web authentifiée et sécuritaire qui permet aux vétérans,
ainsi qu’aux membres des FAC et de la GRC d’accéder aux services
d’ACC à tout moment et de n’importe quel endroit. Les membres de la
famille qui reçoivent des avantages directement d’ACC peuvent
également s’inscrire à Mon dossier ACC.
Comment : Pour vous inscrire à
la séance en ligne :
sur le lien
2. Entrez votre nom
et votre adresse de courriel.
1. Cliquez pour vous joindre à la séance (Register).
2. Un courriel de confirmation
vous sera envoyé vous donnant le lien à suivre pour joindre la
séance lorsqu’elle commencera. Un courriel de rappel comprenant le
lien vous sera envoyé automatiquement avant la date de la séance.
Remarque : Si vous participez à la séance sur un téléphone
intelligent ou une tablette, vous devrez télécharger l’application
Si vous avez besoin d’aide
pour joindre la séance :
Cliquez sur « Soutien » à
gauche de la barre de navigation de WebEx;
Composez le 1‑800‑226‑6338
ou le 613‑941‑9554.
N’hésitez pas à transmettre le
présent message à toute personne qui souhaiterait assister à la
séance. Si vous avez des questions, veuillez les poser à l’équipe de
Mon dossier ACC par courriel à l’adresse suivante :
L’équipe de Mobilisation et
sensibilisation des intervenants
Anciens Combattants Canada
Passing of John Labelle
01 Jul 2020
Just found out today, that
back in Dec we lost a good man, John Labelle.
John was the lead advocate on
reversing the CFSA Clawback. He advocated to his very last day.
Personally, I will miss working with this dedicated veteran. I will
miss his friendship.
Major (Retired) CJ Wallace CD, BA, BAS, plsc
Link to Departmental plan to address wait times / Lien vers le plan
ministériel visant à réguler les temps d’attente
VVi 30 Jun 2020
Dear Stakeholders and Advisory
As you have heard me say
before, tackling the backlog is my top priority. With that in mind,
I am pleased to share with you the Department’s plan to address wait
times: Timely Disability Benefit Decisions: Strategic Direction for
Improving Wait Times. This plan focuses on the tactics and
initiatives in progress to improve wait times for Veterans applying
for Disability Benefits.
I wanted to share this
response directly with you, our stakeholders and advisory group
members, so you can see exactly how we plan to address this issue,
including the concrete steps we will be taking in the coming months.
There is no one single
initiative that will reduce wait times. This is why our plan
includes hiring, digital solutions, innovation, all in an integrated
approach. In the plan you will see details on initiatives like our
Veterans Benefit Teams—integrated teams that will serve as
one-stop-shops for all applications, reducing the potential wait
time at each step of the process.
We encourage you to read the
full plan and share it on your social media channels.
Your support in helping us inform the Veterans community and your
advocacy on their part is much appreciated.
Minister of Veterans Affairs and
Associate Minister of National Defence
Chers intervenants et membres des groupes consultatifs,
Comme je l’ai déjà dit, la
prise en charge de l’arriéré est ma priorité absolue. Dans cette
optique, je suis heureux de vous communiquer la réponse récente du
Ministère au rapport du Comité permanent des anciens combattants au
sujet de la façon dont nous réduirons les temps d’attente : Prise de
décisions en temps opportun relatives aux prestations d’invalidité –
Orientation stratégique pour améliorer les temps d’attente. Ce plan
est axé sur les tactiques et les initiatives en cours visant à
améliorer les temps d’attente pour les vétérans qui présentent une
demande de prestations d’invalidité.
Je tenais à transmettre cette
réponse directement à vous, à nos intervenants et aux membres des
groupes consultatifs, y compris les mesures concrètes que nous
prendrons au cours des prochains mois, afin que vous puissiez voir
exactement comment nous planifions régler ce problème.
Une initiative unique ne
suffirait pas pour réduire les temps d’attente. C’est pourquoi notre
plan comprend l’embauche, les solutions numériques et l’innovation,
selon une approche intégrée. Le plan contient les renseignements sur
les initiatives comme nos équipes intégrées responsables des
prestations aux vétérans qui serviront de guichets uniques pour
toutes les demandes, ce qui réduira le temps d’attente possible à
chaque étape du processus.
Nous vous encourageons à lire
la réponse complète et à la partager sur vos réseaux de médias
Je vous remercie de nous aider
à informer la communauté des vétérans et votre groupe consultatif.
Ministre des Anciens Combattants et
ministre associé de la Défense nationale
VVi 25 Jun 2020
now available on all devices, including smart phones, and all OSs.
If you note any problems, contact
Twice-forgotten soldier sues Veterans Affairs over 'abandoned'
Critics say Charles Scott's
case describes an overwhelmed VAC unable to keep up with veterans'
pleas for help
Murray Brewster · CBC News ·
Posted: Jun 23, 2020 4:00 AM
ET | Last Updated: June 23
VVi 25 Jun 2020db
Former master corporal Charles Scott in Kabul in 2004. 'I missed out
on a lot, just like a lot of other Canadians.' (Contributed)
When former master corporal
Charles Scott left the army in 2008, a note was scribbled in his
Veterans Affairs file warning that he faced a significant risk of
developing post-traumatic stress disorder.
The warning was never followed
up on by the department; no one ever contacted him about it and no
one ever arranged for treatment. Scott himself didn't know about the
assessment until more than a decade later, after he applied under
privacy law to see his file — and several years after he had sought
treatment for PTSD on his own.
It wouldn't be the last time
the former combat soldier and army intelligence operative, who
served with the Princess Patricia's Canadian Light Infantry in
Bosnia and Afghanistan, fell through the cracks of the bureaucracy.
Scott launched a lawsuit in
Federal Court last month accusing Veterans Affairs Canada (VAC) of
negligence and of violating federal law (the Veterans Well-being
Act) in its handling of his file.
"It gives me no pleasure to
sue Canada, a country that I joined to serve for benefits that
impact me and my very young family," Scott, 45, told CBC News.
Scott said that his Veterans
Affairs case manager stopped returning his calls and emails in the
winter of 2019, just as the Liberal government was preparing to
launch its long-awaited pension-for-life plan for Canada's former
Buried and forgotten
What Scott didn't know at the
time — and what it took an access-to-information request filed by
him with the federal government to fully explain — is that his case
manager had been gone from the department since early 2019. Scott's
file, and possibly those of others, lay buried and forgotten in the
Edmonton VAC office — and no one noticed until Scott called the
veterans' crisis line in late April 2019.
"My file was abandoned and not
handed over," he said. "The veteran team service manager in Edmonton
did not hand over my file to another case manager."
As a result, Scott said, he
missed his chance to lock in the supplementary career replacement
benefits which had been a feature of Veterans Affairs' old benefits
system before being phased out with the introduction of the current
Liberal government's revised system.
He was forced to join the new
system of benefits — a system that, prior to its introduction on
April 1, 2019, the Parliamentary Budget Officer said was less
generous than the old system to the most severely disabled veterans.
Scott's statement of claim
doesn't cite a sum at this point, but he estimates the federal
government's error has cost him as much as $1,000 per month.
Former master corporal Charles Scott in 2019. (Contributed)
Scott, who worked for several
years as a federal occupational health and safety inspector before
PTSD overwhelmed his life, said he did not want to sue the federal
government but was left with no alternative.
"I have made every attempt to
contact the minister of Veterans Affairs. I have made every attempt
to contact members of Parliament without success," he said.
'It's not fair'
Critics tracking the veterans
file — like NDP MP Rachel Blaney — say Scott's experience fits with
what they've heard from other veterans, and describes an overtaxed
Veterans Affairs bureaucracy that can't keep up with veterans' pleas
unacceptable," said Blaney. "We have heard from folks working at VAC
they have a lot of concerns about this very thing happening and that
they're under-resourced in terms of staffing to deal with these
"It's not fair that our
veterans are the ones paying for the consequence of that."
It's also a perfect
illustration of what the Liberal government was warned about when it
implemented the overhaul of veterans benefits, Blaney said, adding
the government should have "listened more closely to the people who
are analyzing the system."
The Liberal government under
Paul Martin proposed in 2005 to replace the decades-old system of
veterans benefits under the Pension Act with a new system called the
New Veterans Charter.
The subsequent Conservative
government under Stephen Harper adopted the charter, then tweaked it
in response to protests from veterans. The campaigning Liberals
promised in 2015 to restore to veterans a choice between a pension
for life and a lump-sum payment as compensation for service-related
But before the Liberal plan
could be implemented, Parliamentary Budget Officer Yves Giroux wrote
a report warning that while the plan would be slightly more generous
than the system it replaced, it still would leave many in worse
financial shape they would have been under the old pre-Veterans
"From the perspective of the
veteran, virtually all clients would be better off if they received
the benefits of the (pre-2006) Pension Act," Giroux's report says.
'I missed out on a lot'
Scott is bitter.
"All of my occupational
injuries and illnesses are pre-2006," he said. "I missed out on the
Pension Act. I missed out on those financial services. I missed out
on a lot, just like a lot of other Canadians."
VAC spokespeople won't speak
to the particulars of Scott's case, citing privacy protections. They
also haven't explained why Scott's file was allowed to languish, or
say how many other soldiers might be affected by forgotten files.
VAC spokesperson Marc
Lescoutre told CBC News in an email that, normally, the department
"proactively" reassigns files as required — when a case manager is
set to retire soon, for example.
When a case manager leaves
unexpectedly, or calls in sick, the on-duty case manager is supposed
to take over the manager's files.
The Forgotten: Afghan-Canadian
combat advisers seek help and recognition
As for the problems with the
department's services for veterans and the pension plan, another VAC
spokesperson, John Embury, issued a statement noting that the
"Pension for Life" program represented a $3.6 billion federal
investment, and citing the government's promise to review how the
"Pension for Life" plan is being administered.
"As directed by both the prime
minister and the minister of Veterans Affairs, VAC is thoroughly
reviewing the implementation of Pension for Life, and may recommend
changes, where needed, to improve the outcomes and experiences of
veterans and their families," said the statement.
Federal government tosses dozens of claims from vets who died
Lee Berthiaume, The Canadian Press
Published Saturday, May 16, 2020 8:41AM EDT Last Updated
Saturday, May 16, 2020 9:04AM EDT
VVi 25 May 2020 db
A sign is placed on a truck windshield as members of the advocacy
group Banished Veterans protest outside the Veterans Affairs office
in Halifax on Thursday, June 16, 2016. THE CANADIAN PRESS/Andrew
It wasn't the phone call Robert Nordlund's family had
been expecting but one that dozens of other families across the
country receive each year: Veterans Affairs Canada was tossing the
deceased Mountie's application for disability benefits because he
didn't have a surviving spouse or dependant child.
despite the fact that his application had sat in a backlog for two
years, during which time both he and his wife died.
had spent 36 years in uniform before retiring about nine years ago
as a sergeant in the RCMP. A former rugby player for Team Canada in
the 1970s, he was a tough, quiet Mountie who had loved nothing more
than being in his cruiser patrolling the roads of British Columbia.
Following his retirement, however, Nordlund had started to
experience mood swings and depression. There was also growing hip
pain, which doctors later traced to either one of the two car
accidents he'd had as a Mountie or from sitting in his car for years
with a holstered gun.
"He was not sort of the type to make
(disability) claims," Scott Nordlund recalls of his father. "He was
kind of a tough old guy. So we always thought his hip was hurting
but it got really evident about five years ago and he was like: 'Oh,
it's fine. Don't worry about it."'
Nordlund did eventually
submit a claim to Veterans Affairs Canada for assistance and
compensation for post-traumatic stress disorder, which was approved.
Then, more than two years ago, he submitted a claim for the hip.
And then he waited. And waited.
When Nordlund died of
lung cancer in November at the age of 72, his application was still
waiting to be assessed by Veterans Affairs. Initially, his family
was told that it would continue to be processed. But then came the
call on April 21: the claim was being tossed out.
sister got the phone call, she said: 'I guess they were just waiting
for him to die off before they put the claim through,"' Scott
Nordlund says. "It's a unique situation obviously, but at the same
time, you just have to wonder."
Veterans Affairs would not
comment on Nordlund's specific case, citing privacy laws.
However, it confirmed that 95 applications for disability benefits
were withdrawn in the last fiscal year with similar circumstances to
Nordlund's claim: the military veteran or retired RCMP officer had
died without an eligible surviving spouse or dependant child.
"If a veteran or RCMP member with an eligible survivor or
dependant applied before their death, the application would continue
and a decision would be rendered," Veterans Affairs spokesman Marc
Lescoutre said in an email.
"If the applicant dies before a
decision is made and there is no eligible survivor or dependant, the
estate is not entitled to be paid and VAC stops processing the
The rule, which Lescoutre said is contained in
legislation, applies even if the application has been sitting in the
queue for longer than 16 weeks, which is the standard by which
Veterans Affairs is supposed to complete 80 per cent of all
Forty-one of the 95 applications that were
withdrawn last year had been waiting more than 16 weeks to be
processed. The department had a total backlog of 44,000 applications
for disability benefits at the end of September, a number that has
continued to increase every year.
Scott Nordlund questions
why claims that have been waiting years to be processed are treated
the same as those only recently submitted.
makes sense if the person is on their death bed and they decide to
put a claim in at the last second," he says. "But not if the person
has been sitting in the queue for X number of years, right?
"When my dad put the claim in, he had stage 1 cancer. So between the
claim and his death obviously from cancer, you had a full cancer
illness that went through its entire course before they even touched
(the application) and it was still in the queue. So it's like, 'Come
on, give me a break."'
The fact that his mother Elizabeth
Nordlund was alive when his father initially applied for
compensation for his bad hip also raises questions and concerns. She
died of cancer in July.
"So if she was still alive and had
held on, they still would have processed that claim," says Scott
Nordlund. "So it's seems a little bit arbitrary."
said when the department learns a veteran is facing medical risks,
their claim can be fast-tracked.
Scott Nordlund, who can
appreciate the difficult task Veterans Affairs staff face in
assessing claims, says his family did not expect much money from his
father's claim for a bad hip. Perhaps enough to help with the
funeral costs. But at this point, it's a matter of principle.
"Our situation is a little bit easier where it wasn't going to
be probably a significant amount of money," he says. "I feel more
bad for a situation where the person dies suddenly and their kids
just turned 18 and entered university and are no longer a
Letter - Canvassing Other Veterans
VVi 14 May 2020
the Canadian Veteran community,
Hello, my name is Charles
Scott. I served Canada for eleven years as an infantryman with 1st
Battalion, Princess Patricia’s Canadian Light Infantry and also as
an army intelligence operator. I deployed operationally to the
Former Yugoslavia (Bosnia) and Afghanistan. I reside in Edmonton,
Alberta with my wife and young family (2, 6 & 11 yrs old).
The reason for my public post is to canvass other veterans about the
recent Veterans Ombudsman report “ Financial Compensation for
Canadian Veterans, a comparative analysis of benefits regimes”. In
this report, the Veterans Ombudsman identifies the inequality of
receiving a Diminished Earning Capacity (DEC) prior to April 1, 2019
when Pension for Life rolled out (PFL). The removal of the Career
Impact Allowance (CIA) and Career Impact Allowance Supplement
(CIA-Sup) affects the most injured veterans. Perhaps surprisingly to
some, I fall into that statistic. I am also a veteran who has injury
claims under all three of the veteran legislations (pension Act,
Veterans Well-Being Act (NVC) and Pension for Life).
into the category of veterans who are entitled to receive the Career
Impact Allowance (CIA-Sup), however, my case manager mismanaged my
Veterans Affairs Canada file AND terminated employment in the weeks
before April 1, 2019 when Pension for Life was implimented. It was
not until April 24, 2019 that I was informed my case manager had
left Veterans Affairs and my file and all applications were
abandoned (during a legislation change).
assigned a new case manager who worked tirelessly on my file, we
were forced to resubmit a new Diminished Earning Capacity referral
with Career Impact Allowance Supplement under the new legislation.
Since then, I have been engaged in appeal after appeal with VAC to
correct the wrongdoings. I am currently being denied access to the
Veterans Review and Appeal Board (VRAB) as they do not have
jurisdiction over DEC and CIA benefits.
My complaint is
registered with the Office of the Veterans Ombudsman and I await
their analysis. Due to time constraints, my only avenues of approach
are to give up or take the matter to court.
I have obtained
2300 pages of Access to Information and Privacy Act documents
identifying numerous errors. Internal Veterans Affairs Canada emails
identify management personnel who knew of the wrongdoings and placed
the onus on myself to plead my case. Despite the evidence provided
in my appeals, Veterans Affairs Canada continues to gaslight my
concerns and there is no other internal recourses available.
I have exhausted all means to resolve these matters with
Veterans Affairs Canada with no success. Veterans Affairs Canada is
failing to meet my needs as an injured/ill veteran.
am requesting from the Canadian veteran community is to canvass
folks who may have had to fight for lost CIA Sup benefits before the
change to PFL? There is an internal Veterans Affairs Canada email
that was sent from mid-management to all Veteran Service Teams
across Canada (Case Managers) days before April 1, 2019. This email
directed case managers to provide Diminished Earning Capacity
decisions to veterans who were; close to requiring one, were
forecasted to need one in the future and waived criteria such as
being on the Rehab Program as some examples. They did this to secure
the soon to be removed CIA and CIA-Sup. I am looking for a copy of
this email without having to wait for Access to Information.
The current situation; I am consulting with my legal counsel on how
to proceed. We have two weeks left to file a statement of claim in
court. My member of parliament is making a last attempt to reason
with the Minister of Veterans Affairs. If you are able to assist me
obtain the March 2019 email or have fought this battle with Veterans
Affairs Canada, please reach out to me, we are not alone.
Thank you for sharing in my vulnerability.
Charles Scott MCpl (Ret’d)
defends $4M transfer from operating budget amid veterans' backlog
The Canadian Press
Publishing date: March 10,
2020 • 1 minute read
Minister of Veterans Affairs and Associate Minister of National
Defence Lawrence MacAulay responds to a question during Question
Period in the House of Commons in Ottawa on January 27, 2020. Adrian
Wyld / THE CANADIAN PRESS
OTTAWA — The Liberal government is
defending its choice to take more than $4 million from Veterans
Affairs Canada’s operating budget at a time when the department is
struggling with a backlog of tens of thousands of disability
applications from injured ex-soldiers.
Veterans Affairs Minister
Lawrence MacAulay says the money moved went mainly to providing
emergency assistance to at-risk veterans, including some who are
homeless or in crisis situations.
But MacAulay, who was
grilled over the transfer during a parliamentary committee
appearance this morning, later sidestepped questions from The
Canadian Press about why the government didn’t add more money from
the federal treasury instead.
The department’s top civil
servant, retired general Walter Natynczyk, told the committee the
transfer did not negatively impact efforts to address the backlog of
44,000 applications, a number that has steadily grown for the past
Conservative and NDP MPs were unimpressed with the
government’s explanation, questioning why it took more resources
from the department’s operating budget as the backlog continues to
grow, instead adding more money to deal with the problem.
Opposition parties also called on the government to produce a
detailed plan for eliminating the backlog, echoing a call from
veterans ombudsman Craig Dalton last month.
This report by
The Canadian Press was first published March 10, 2020.
Veterans ombudsman calls it quits after 18 months
Lt.-Col. Craig Dalton, chief of staff for Task Force Kandahar, tells
reporters in Kandahar, Afghanistan that Canada has given command of
Kandahar city to the U.S., Thursday, July 15, 2010. Veterans
ombudsman Craig Dalton is calling it quits after only 18 months on
the job.Bill Graveland / THE CANADIAN PRESS
Press, Lee Berthiaume
May 11, 2020 2:48 PM EDT Last Updated May
11, 2020 4:35 PM EDT
VVi 14 May 2020
OTTAWA — Veterans
ombudsman Craig Dalton is calling it quits, leaving former service
members without a key advocate at a time when many are worried about
the effect the COVID-19 pandemic is having on their requests for
assistance from the federal government.
Minister Lawrence MacAulay announced Dalton’s departure Monday,
saying the former army colonel was beginning “a new chapter in his
The announcement caught many within
the veterans’ community and even some within the ombudsman’s office
by surprise, as Dalton had spent only 18 months on the job.
It also raised questions about why Dalton, who previously served in
Afghanistan and commanded Canadian Forces Base Gagetown, decided to
The ombudsman’s office said Dalton, the third person
to serve as veterans ombudsman since the office was created in 2007
and whose last day is Friday, was not available for an interview.
Dalton’s predecessors, retired colonel Pat Stogran and retired
chief warrant officer Guy Parent, served as ombudsman for three and
nine years, respectively. Dalton began his time in the role in
While the office has helped some veterans
access services and benefits, it has also been criticized for years
for its lack of independence from government. The ombudsman reports
to the minister of veterans affairs rather than Parliament.
There have also been concerns about the office’s narrow mandate,
which largely focuses on reviewing individual cases in which
veterans are denied benefits rather than studying and addressing
systemic problems in the system.
Dalton echoed some of those
sentiments in a February interview with The Canadian Press, in which
he specifically took issue with the lack of independence within the
office — and worried about the effect that has on its trust and
credibility within the veterans’ community.
“Those that are
recognized as being the most effective and being true ombuds offices
are all independent in their structure,” he said.
true independence. And that really matters when it comes to trust
and even the perception of independence matters when it comes to
He also urged the federal government to conduct a
review of the office’s mandate. He noted it had not been updated
since the position was created, even though the intention at the
time was to take a close look at it every five years.
Dalton’s decision to leave comes at an unusual time, given the
federal government is currently consumed by the COVID-19 pandemic
and Veterans Affairs Canada has been struggling to address a backlog
of 44,000 applications for assistance from disabled veterans.
Many veterans and their advocates worry that backlog has only grown
because of the pandemic.
Brian Forbes, chair of the National
Council of Veterans’ Associations, which represents dozens of
veterans’ organizaton across Canada, nevertheless urged the
government to use Dalton’s departure as an opportunity to finally
review the ombudsman’s mandate.
Dalton “was doing a pretty
decent job,” Forbes said. “He was consulting well with the veterans’
community and stakeholders and put out some pretty decent reports.
But the reality is the veterans ombudsman’s office doesn’t have
This report by The Canadian Press
was first published May 11, 2020.
Mental Health Week and update on Government of Canada and
Veterans Affairs Canada Supports during COVID19 / Semaine de la
santé mentale et mise à jour sur le soutien du gouvernement du
Canada et d’Anciens Combattants Canada pendant COVID19
VVi 06 May 2020
(Le français suit)
Stakeholder and Advisory Group members,
The Government of
Canada (GOC) continues to support Canadians, at risk populations,
businesses, non-profits and others during the COVID-19 pandemic.
In doing so, the GOC has introduced a range of financial relief
programs to assist Canadians as well as non-profits and charity
organizations impacted by this pandemic. Information on Canada’s
COVID-19 Economic Response Plan is available here. However, we would
like to highlight of the following benefits that may be applicable
to you or your organization:
Emergency Community Support
Fund: Community organizations will be able to apply for funds
through these national partners or their local entities. Our
partners and their networks are working as quickly as possible to
set up application processes. Community organizations should check
the websites of the United Way Centraide Canada, the Canadian Red
Cross and Community Foundations of Canada to learn more about how
and when they will be able to apply.
Canada Emergency Wage
Subsidy: As a Canadian employer whose business has been affected by
COVID-19, you may be eligible for a subsidy of 75% of employee wages
for up to 12 weeks, retroactive from March 15, 2020, to June 6,
Canada Emergency Business Account (CEBA): To ensure
that small businesses have access to the capital they need to see
them through the current challenges, the new CEBAhas been
implemented by eligible financial institutions in cooperation with
Export Development Canada (EDC).
Canada Emergency Commercial
Rent Assistance (CECRA): Under a rent forgiveness agreement, which
includes a moratorium on eviction, the mortgaged commercial property
owner would reduce the small business tenant’s monthly rent by at
least 75 %. The tenant would be responsible for covering 25 %, the
property owner 25 %, while the federal government and provinces
would share the remaining 50 %.
Deferral of filing –
non-profits: The Canada Revenue Agency website provides information
on income tax filing and payment deadlines in response to COVID-19.
Deferral of filing – registered charities: Information specific
to income tax filing as a registered charity is provided on the
Canada Revenue Agency website.
In addition, during this
exceptional time, employees at Veterans Affairs Canada (VAC) are
using the Veterans Emergency Fund to the full extent possible to
support Veterans’ safety and well-being. The fund helps us react
quickly to address urgent needs of Veterans and their families.
Given the exceptional circumstances of this pandemic, VAC is being
more flexible and permitting payments of up to $10,000. We invite
you to visit our website to learn more about the Veterans Emergency
As part of Mental Health Week,
the Honourable Harjit S. Sajjan, Minister of National Defence, and I
issued the following statement:
Minister of National Defence and
Minister of Veterans Affairs Canada mark Mental Health Week.
For more information on mental health services offered by VAC,
A number of resources are listed below:
Service (1-800-268-7708) is a free, 24/7 mental health resource that
connects you to psychological support and counselling. You do not
have to be receiving VAC benefits to use this service.
Operational Stress Injury Social Support (OSISS) is using
alternative ways to continue to support those with an operational
stress injury (OSI) and their families. For those finding these
times particularly challenging or simply wanting to reach out and
chat with a peer, you can call 1-800-883-6094 or email
Providers may be offering alternate
options, such as telehealth supports, for physiotherapy or other
treatments. Always check with your health provider to see which
treatment options are available to you and what may be covered. If
you need assistance in finding local supports, please call us at
1-866-522-2122 or secure message us on My VAC Account.
Veteran Family Program - Military Family Resource Centres are
offering services virtually. The Veteran Family Program is still
available to medically releasing CAF members and medically released
Veterans and their families to support them as they make the
transition to post-service life.
The Veterans Affairs Canada
website and social media channels continue to be updated with the
latest information, and I encourage you to visit and to check back
Thank you for all the work you and your organization
are doing to help Veterans during this difficult time.
healthy and safe,
The Honourable Lawrence MacAulay, P.C.,
Minister of Veterans Affairs and Associate Minister of
Chers membres de groupes consultatifs et d’intervenants,
gouvernement du Canada (CG) continue à soutenir les Canadiens, les
populations à risque, les entreprises, les organismes sans but
lucratif et d’autres pendant la pandémie de COVID-19. À cette fin,
le GC a mis en place une série de programmes de soutien financier
destinés à aider les Canadiens ainsi que les organismes sans but
lucratif et de bienfaisance qui sont touchés par cette pandémie.
Vous trouverez ici des renseignements sur le Plan d’intervention du
Canada pour répondre à la COVID-19. Nous souhaitons toutefois
attirer votre attention sur les avantages suivants qui pourraient
s’appliquer à vous ou à votre organisation.
Fonds de soutien
communautaire d’urgence : Les organismes communautaires pourront
demander des fonds par l’entremise de ces partenaires nationaux ou
de leurs entités locales. Nos partenaires et leurs réseaux
travaillent à mettre en place des processus de demande le plus
rapidement possible. Les organismes communautaires sont invités à
consulter les sites Web de Centraide United Way Canada, de la
Société canadienne de la Croix-Rouge et de Fondations communautaires
du Canada pour en apprendre davantage sur la façon et le moment de
présenter une demande.
Subvention salariale d’urgence du
Canada : Si vous êtes un employeur canadien dont l’entreprise a été
touchée par la COVID-19, vous pourriez être admissible à une
subvention de 75 % des salaires de vos employés pour une période
allant jusqu’à 12 semaines, et ce, rétroactivement du 15 mars 2020
au 6 juin 2020.
Compte d’urgence pour les entreprises
canadiennes (CUEC) : Afin de s’assurer que les petites entreprises
ont accès aux capitaux dont elles ont besoin pour relever les défis
actuels, le nouveau CUEC a été mis en œuvre par les institutions
financières admissibles en collaboration avec Exportation et
développement Canada (EDC).
Aide d’urgence du Canada pour le
loyer commercial (AUCLC) : Aux termes d’une entente de remise de
loyer qui prévoit un moratoire sur l’expulsion, le propriétaire d’un
immeuble commercial hypothéqué réduirait d’au moins 75 % le loyer
mensuel payable par la petite entreprise en location. Le locataire
et le propriétaire devraient couvrir chacun 25 % du loyer, tandis
que le gouvernement fédéral et les provinces se partageraient les 50
Report des délais de production des déclarations
– organismes sans but lucratif : Le site Web de l’Agence du revenu
du Canada fournit des renseignements sur les délais de production
des déclarations d’impôt sur le revenu et de paiement en réponse à
Report des délais de production des déclarations
– organismes de bienfaisance enregistrés : Le site Web de l’Agence
du revenu du Canada fournit des renseignements particuliers
concernant les déclarations d’impôt sur le revenu pour les
organismes de bienfaisance enregistrés.
Par ailleurs, pendant
cette période exceptionnelle, les employés d’Anciens Combattants
Canada (ACC) utilisent le Fonds d’urgence pour les vétérans dans
toute la mesure du possible afin de soutenir la sécurité et le
bien-être des vétérans. Ce fonds nous aide à réagir rapidement pour
répondre aux besoins urgents des vétérans et de leur famille. Compte
tenu des circonstances exceptionnelles de cette pandémie, ACC fait
preuve de plus de souplesse et autorise des paiements pouvant
atteindre 10 000 $. Nous vous invitons à visiter notre site Web pour
en savoir plus sur le Fonds d’urgence pour les vétérans.
Dans le cadre de la Semaine de la santé
mentale, l’honorable Harjit S. Sajjan, ministre de la Défense
nationale, a fait la déclaration suivante :
Le ministre de la
Défense nationale et le ministre des Anciens Combattants soulignent
la Semaine de la santé mentale
Pour en savoir plus sur les
services de santé mentale offerts par ACC, veuillez consulter le
Vous trouverez ci-dessous une liste de ressources :
Le Service d’aide d’ACC (1-800-268-7708) est une ressource gratuite
en matière de santé mentale, disponible 24 heures sur 24 et 7 jours
sur 7, qui vous permet d’avoir accès à du soutien psychologique et à
du counseling. Vous n’êtes pas tenus de recevoir des prestations
d'ACC pour utiliser ce service.
Le Soutien social; blessures
de stress opérationnel (SSBSO) offre d’autres moyens pour continuer
à soutenir les personnes atteintes d’un traumatisme lié au stress
opérationnel (TSO) et leur famille. Les personnes qui trouvent ces
moments particulièrement difficiles ou qui veulent simplement
prendre contact et discuter avec un pair peuvent composer le
1-800-883-6094 ou envoyer un courriel à OSISS-SSBSO@forces.gc.ca.
Les fournisseurs de services peuvent offrir d’autres options,
comme la télésanté, en appui à la physiothérapie ou à d’autres
traitements. Vérifiez toujours auprès de votre fournisseur de soins
de santé quelles sont les options de traitement dont vous pouvez
bénéficier et qui peuvent être remboursées. Si vous avez besoin
d’aide pour trouver des services de soutien locaux, veuillez nous
appeler au 1-866-522-2022 ou nous envoyer un message sécurisé dans
Mon dossier ACC.
Programme pour les familles des vétérans –
Les centres de ressources pour les familles des militaires au Canada
offrent des services virtuellement. Le Programme pour les familles
des vétérans continue d’être offert aux membres des FAC en voie de
libération pour des raisons médicales, aux vétérans libérés pour des
raisons médicales et à leur famille afin d’appuyer leur transition
vers la vie après le service militaire.
Le site Web d’Anciens
Combattants Canada et les plateformes de médias sociaux continuent
d’être mis à jour pour fournir les renseignements les plus récents.
Je vous encourage à les consulter fréquemment.
remercie pour tout le travail que vous et votre organisation
accomplissez afin d’aider les vétérans durant cette période
Restez en santé et en sécurité,
Lawrence MacAulay, C. P., député
Ministre des Anciens Combattants
et ministre associé de la Défense nationale
Canadian Mefloquine(Lariam) Veteran Support
12 April 2020
VVi 24 Apr 2020
Were do I
start, I was ordered and had to sign a paper at the FOBs in
Afghanistan to take Mefloquine or I will be charged. On my 2nd tour
Afghanistan 2007 roto 3 I was told at the beginning to take it,
after awhile I noticed I couldn't sleep at all, I was paranoid as
hell and the night mares and night tears were horrible. One fact and
if he is in this group my driver Doug Forsythe (Dougie) asked why
did I put water bottles all around our tent while OTW outside the
wire. I told him that if the taliban try to sneak up on us we will
here the crunch of the water bottle. So for the whole tour I had to
take and sign a piece of paper and take the drug against my will.
|while back home even after the 3 day vacation in Greece I still
felt the affects of the drug, night mares paranoia. When back home
things that happen that I believe are a direct cause of this drug. I
woke up one night and my spouse told me I had my hands around her
neck and was talking in a foreign language. When I tried to go out
in public it wasnt a good thing yelling at people at poker games.
Blowing up at people for little things and making my children cry
thats what really broke me, Doctors said I had PTSD but I knew it
was something different I went over as an analyst and came back a
Lots of people from my tour committed suicide, lots
of friends from my unit did so as well. This drug is to blame 100
percent proof of this is it all happen on tour not after, the
effects were real over there every one had them and complained about
them. The government knew all along but I imagine the money exchange
from the pill maker was a better deal then keeping our health and
our safety a priority. What keeps me alive is the love of my family
and the memory of my fallen heroes.
Armed Forces reports 20 military suicides last year, largest
number since 2014
The Canadian Press
Wednesday, April 8, 2020 2:44PM EDT Last Updated Wednesday, April 8,
2020 5:28PM EDT
VVi 10 Apr 2020 db
A Canadian flag patch is shown on the shoulder of a member of the
Canadian forces in Trenton, Ont., on Thursday, Oct. 16, 2014.
Canadian troops returning from Ukraine this month have not been told
whether they will allowed to quarantine at home with their families
or forced to spend the two weeks somewhere else. (THE CANADIAN
OTTAWA -- The Canadian Armed Forces has
quietly revealed that 20 service members took their own lives last
year, the largest number of military suicides since 2014.
increase came despite the federal government having introduced a
suicide-prevention strategy for military members and veterans in
2017, underscoring the complexity of the challenge facing the
military and government in preventing such tragedies.
figures quietly published online by the Canadian Armed Forces in
January showed 17 full-time regular-force members and three
reservists died by suicide in 2019.
Not only was that an
increase of five military suicides over the previous year, it was
the largest number of suicides among those in uniform since 23
service members took their own lives in 2014. The figures did not
break the numbers down by gender.
A total of 175 Canadian
military personnel have died by suicide since 2010. That is more
than the 158 killed while serving in Afghanistan from 2001 to 2014.
Military officials did not issue an accompanying report to
explain the increase or what additional steps may be needed to
address the situation, but Defence Department spokesman Daniel Le
Bouthillier said in an email Wednesday that an analysis will come
later in the year.
Such reports have been published each year
since a rash of military suicides first cast a spotlight on the
issue in 2013, leading the government and military commanders to
promise to address the problem.
The subsequent Defence
Department and Veterans Affairs Canada suicide-prevention strategy
promised to improve the services and support available to military
members and veterans in the hope of increasing awareness and
reducing the number of suicides in both populations.
included adding more medical staff, training personnel on how to
respond if someone showed warning signs for suicide and introducing
new measures to ease the transition to civilian life for those
leaving the Forces.
National Defence's suicide-prevention
strategy was endorsed by a variety of groups, including the Canadian
Psychological Association, the Canadian Mental Health Association
and the Mood Disorders Society of Canada.
"The CAF has
provided leadership in the area of mental health and remains
committed to working with its partners to ensure that our personnel,
with their families, who are called to sacrifice so much in service
to their country, receive quality care and support," Le Bouthillier
"Suicide is a tragedy and an important public health
concern that affects everyone -- both in and out of uniform -- which
is why we will continue to assess capabilities and adjust resources
to ensure we meet the increasing complexities and demands associated
with caring for our own."
Defence Minister Harjit Sajjan
acknowledged last year that "we must always strive to do better,"
adding: "Every time we lose a member of our Canadian Armed Forces to
suicide, it is felt by us all. One suicide is too many.
"While there is no simple solution or easy answer, we will continue
to evolve and improve the strategy as we expand our understanding of
suicide and mental health and move forward on implementing
The Canadian Armed Forces for years resisted
suggestions service members were more at risk of suicide than the
general public, but reversed course after a landmark study from
Veterans Affairs Canada in 2017 suggested that was true.
with the vast majority of service members now ordered to stay home
so they are ready to respond if the military is called to help out
with COVID-19, commanders have been encouraging their troops to
reach out and stay connected to ensure their mental health.
"These are unique and stressful times," chief of defence staff Gen.
Jonathan Vance told all Forces members in a letter on March 27.
"Take care of yourselves and your families both physically and
mentally, say in contact with your colleagues and reach out to
support one another."
This report by The Canadian Press was
first published April 8, 2020.
Warriors Canada (WWC)
VVi 10 Apr 2020
We hope you and your family are staying safe
during this most challenging time for Canada and the international
community. While we do our part to help contain the spread of the
COVID-19 virus by practicing physical distancing, I wanted to update
you on the things we’re working on to provide innovative means to
support our injured Veterans, First Responders and their families.
Clinically facilitated (in-person) group delivery is a central
aspect of our mental health services. And while we’ve had to
postpone our scheduled programming until such time that we can get
back together in group again, technology offers us new and impactful
ways to help those we serve. As we speak, we are working with our
clinical team and program developers to adapt our programs to remote
delivery methods.This will help us both in the situation we find
ourselves at present and (long-term) as we work to find ways to
breakdown geographical barriers to care that exist in a country the
size of Canada.
In the meantime, our National Clinical
Advisor, Dr. Tim Black, is developing a series of videos to
introduce some of the central psycho-educational concepts taught on
our programs. These are being distributed to those who are waiting
to access our services and to frontline Canadian Armed Forces
members, First Responders and their family members to help them cope
during these especially difficult weeks and months. You can view the
videos and learn more on our COVID-19 information page by following
the links below.
We are committed to doing our best to
support those who serve our country at home and abroad and are
pleased to be finding new ways to connect and help them get started
on their path to healing and recovery.
Of course, none of
this would be possible without your care, compassion and generosity.
Please take care of yourselves while staying healthy, staying home,
and staying in touch. We wish you and yours a very safe and happy
Wounded Warriors Canada
CERB is TAXABLE income
at 8:47 AM
VVi 08 Apr 2020 no
For everyone applying
for the CERB tomorrow. It IS a TAXABLE income. Meaning you will be
required to pay taxes on it. BUT - here’s the kicker - they WILL NOT
be taking off the required taxes! So if you receive the full $8000
over the next 4 months you must put aside $2400 (high tax bracket -
most will fall in the lower tax bracket of 15% and will owe $1200)
to pay back at tax time next year if you don’t want it to bite you
in the a$$! Money isn’t free! Be smart!
EDIT: Wow I didn’t
realize how far this would reach. Editing to reiterate this is just
a generalized margin for the higher tax bracket. Everyone will owe a
different % of taxes in 2021 based on your 2020 income. I only
posted this because believe it or not, I have friends who think the
CERB is not a taxable benefit. Yes it is like EI, but where it
differentiates is that EI will deduct the necessary taxes for you
before putting the money in your pocket - CERB does not. The
reasoning for this is to get the money in your pockets faster and
they’re not wasting time calculating everyone’s 2019 income to see
how much individuals are entitled to. Thank you. Disclaimer* I am
not educated to give advice on EI/CERB benefits - just passing along
information I got from a CPA relative so people aren’t in for a
shock come tax time next year - so please talk to a CRA
representative if you’re still confused.
Scams and phishing attacks about COVID-19 benefits
VVi 08 Apr 2020 no
(le français suit l’anglais)
Stakeholders and Advisory Groups Members,
Due to the
coronavirus disease (COVID-19) pandemic, there has been an increase
in scams and phishing attacks about COVID-19 benefits.
the Government of Canada introduces new supports for Canadians who
are facing hardship during this time, we remind you to be vigilant
when receiving phone calls, emails and text messages that refer to
these new benefits. The best place to find information on Canada’s
Economic Response plan is at Canada.ca/coronavirus.
way to defend yourself against cyber-attacks is with information. If
you can recognize the signs of a phishing campaign, you’ll be better
equipped to protect your personal information from cyber scammers.
Please visit Get Cyber Safe for details on signs of a phishing
campaign, and how to stay safe.
Stakeholder Engagement and Outreach Team
Veterans Affairs Canada
Chers intervenants et membres des groupes consultatifs,
raison de la pandémie de maladie à coronavirus (COVID-19), les
fraudes et les attaques d’hameçonnage au sujet des avantages offerts
pour répondre à la COVID-19 ont augmenté.
Alors que le
gouvernement du Canada met en place de nouvelles mesures de soutien
pour les Canadiens aux prises avec des difficultés pendant cette
période, nous vous rappelons d’être vigilants lorsque vous recevez
des appels, des courriels ou des messages textes qui portent sur ces
nouveaux avantages. Le site Web Canada.ca/le-coronavirus est le
meilleur endroit pour trouver de l’information sur le Plan
d’intervention économique du Canada.
Vous informer est le
meilleur moyen de vous défendre contre les cyberattaques. Si vous
pouvez reconnaître les signes d’une campagne d’hameçonnage, vous
serez mieux outillés pour protéger vos renseignements personnels des
Veuillez consulter Pensez cybersécurité
pour savoir quels sont les signes d’une campagne d’hameçonnage et
comment vous protéger.
mobilisation et de sensibilisation des intervenants
Feds asked to automatically approve veterans' claims backlog amid
The Canadian Press Staff
Thursday, April 2, 2020 4:34AM EDT ; Last Updated Thursday, April 2,
2020 5:21AM EDT
VVi 08 Apr 2020 db
OTTAWA -- One of
Canada's largest veterans' organizations is urging the federal
government to automatically approve the roughly 44,000 outstanding
applications for disability benefits from injured veterans to help
them better deal with the COVID-19 crisis.
The call from the
National Council of Veteran Associations, which represents more than
60 veteran groups, comes amid fears about the financial and
emotional toll the pandemic is taking on veterans struggling with
mental and physical wounds.
Veterans Affairs Canada says
staff are still processing claims as they work from home and that
there are no immediate plans to automatically approve the backlog,
which was already a source of frustration and anger for many
veterans forced to wait years for support even before COVID-19.
But the COVID-19 crisis presents yet another barrier for
veterans to get their applications approved, said council chairman
Brian Forbes, who is also executive director of The War Amps Canada
and a member of Veterans Affairs Minister Lawrence MacAulay's policy
"It was bad enough as far as the backlog and
the delays and the number of new claims (before COVID-19)," Forbes
said in an interview "And then when you put the coronavirus on top
of it, you've got a perfect storm. Things are just not getting
One of the issues facing some veterans is that they
require a doctor's assessment of their medical condition before
their applications will be processed by Veterans Affairs. Yet many
doctors are not seeing patients in person except in extreme
circumstances, Forbes said.
Veterans Affairs recently
reported more than 18,000 of the 44,000 applications in the backlog
The federal government has long faced
pressure to automatically approve applications for disability
benefits for veterans, with Veterans Affairs going back after the
fact to conduct audits and verify eligibility.
Not only are
approval rates for most categories of injuries -- including
post-traumatic stress disorder -- extremely high, advocates warn
delays add undue stress on veterans while potentially exacerbating
difficult financial and medical conditions.
suggests it doesn't make sense for veterans to keep waiting months
when the government is promising tens of billions of dollars in
support to Canadians and companies to help with COVID-19 -- much of
which is expected to be disbursed quickly and verified later.
Veterans Affairs says the past week or so has seen more
employees whose job is to process the disability claims continuing
their work from home to ensure veterans are receiving decisions,
especially those with the most urgent needs.
"Although we are
not currently using automatic approvals with audits, we are
encouraging decision makers to work more efficiently, using
available evidence to reach the fastest decision possible," Veterans
Affairs spokesman Josh Bueckert said in an email.
for automatic approvals comes as some veterans' organizations are
expressing concerns about the impact that the COVID-19 crisis is
having on the mental and physical health of Canada's wounded
Veterans Affairs says it has been checking up with
former military personnel deemed "at risk" while some organizations
are using telephones and video conferences to continue providing
therapy, counselling and other support.
Yet many veterans
suffering from physical injuries are now unable to get physio or
rehab because of COVID-19 while the pandemic undermines one of the
key messages broadcast to vets suffering from PTSD and other mental
injuries in recent years: Don't isolate yourself.
been talking for many years about getting our veterans out," said
Royal Canadian Legion dominion president Tom Irvine, whose branches
are helping former service members get groceries, access financial
services and stay connected.
"It is a concern. There are
going to be veterans or members of the Legion that are going to slip
through the cracks. Hopefully it's minimal, but it is a concern. And
that is why we're reaching out on a daily basis."
voiced his support for the government to just sign off on the
backlogged applications for help.
VETS Canada president Jim
Lowther, whose charity provides emergency financial assistance and
other services to homeless veterans or those at risk of losing their
homes, says the organization has had more calls for help in the past
two weeks than usual.
A former Canadian Forces member who was
previously diagnosed with PTSD, Lowther says many veterans are
worried about keeping roofs over their heads while for those
suffering from mental injuries, "this is a dangerous time right now
and hopefully it won't last too long."
executive director of Wounded Warriors Canada, says his non-profit
has also received more calls for mental-health assistance, which he
took as a hopeful sign veterans suffering from mental injuries
aren't retreating and instead are reaching out for help.
while he says person-to-person contact is the "secret sauce" to his
organization's successful therapy services, he was hopeful its
forced shift to online and telephone assistance could eventually see
it better supporting veterans in more remote communities.